Voicemail Greetings for Tradespeople: What to Say

Short, clear voicemail greetings that stop callers hanging up and trying someone else.

Most voicemail greetings are an afterthought. A good one keeps a caller from hanging up and ringing the next firm.

Keep it under twenty seconds

People will not listen to a long message. Say the essentials and stop.

Include four things

Your business name.
Why you can't answer (usually that you're on a job).
What the caller should leave: name, number, what they need.
When you'll call back.

An example

You've reached Smith Building Services. We're on a job at the moment. Please leave your name, number and what you need, and we'll call you back by the end of the day.

Update it when things change

Holidays, bank holidays and busy periods all deserve a quick update. An out-of-date greeting is worse than none.

Remember many people won't leave a message

Plenty of callers hang up rather than talk to voicemail. An automatic text back after a missed call catches those people too, which is why many trades now use both.